Question 1

What star rating does Hotel Falzeben have?

Accepted Answer

The Wohlfühlhotel Falzeben is a 4-star hotel.

Question 2

Is Hotel Falzeben family-run?

Accepted Answer

Yes, the hotel is run by the hosts with great attention to detail and is a true family paradise in the Alps.

Question 3

Where exactly is the hotel located?

Accepted Answer

The hotel is located in Hafling (Avelengo) in South Tyrol, high above Meran. It is in the immediate vicinity of countless hiking trails and the Meran 2000 ski area.

Question 4

How close is the hotel to the Meran 2000 ski and hiking area?

Accepted Answer

The hotel is located directly at the Meran 2000 valley station, so guests can start directly into the ski and hiking area.

Question 5

What meals are included in the stay?

Accepted Answer

The hotel offers a pampering half-board. This includes an experiential breakfast buffet with regional products as well as gourmet menus and gala dinners in the evening.

Question 6

Is the hotel suitable for families with children?

Accepted Answer

Yes, the hotel is extremely family-friendly and offers special suites (for up to 7 people) as well as special family offers such as the "Hansel & Gretel Weeks".

Question 7

Is there ample parking available directly at the hotel?

Accepted Answer

Yes, there are free parking spaces and a hotel garage available, which is connected to all floors by an elevator.

Question 8

Is the hotel barrier-free?

Accepted Answer

The hotel is certified for accessibility. Important areas such as dining rooms, the hotel bar, the wellness and beauty area, and the indoor pool can be reached without steps. In addition, there are specially equipped suites and rooms for wheelchair users.

Question 9

From what time can I check in at Hotel Falzeben?

Accepted Answer

Check-in is available daily from 2:00 PM. In case of early arrival, you are welcome to use our hotel areas – subject to availability – while we prepare your room for you.

Question 10

By what time do I need to check out on the day of departure?

Accepted Answer

Check-out is scheduled by 10:00 AM. After that, we ask you to vacate the room.

Question 11

Can I still stay in the hotel on the day of departure?

Accepted Answer

Yes, a later departure is possible depending on availability. In this case, you are welcome to continue using our hotel areas and relax as your stay comes to an end.

Question 12

Can I arrive earlier or depart later?

Accepted Answer

Yes, both are possible depending on availability and by prior arrangement.

Question 13

Can I store my luggage before check-in or after check-out?

Accepted Answer

Yes, you are welcome to leave your luggage with us at the reception.

Question 14

Is a late arrival possible?

Accepted Answer

Yes, a late arrival is possible upon prior notification.

Question 15

Is the reception staffed around the clock?

Accepted Answer

The reception is staffed daily during specific times. Outside these hours, an on-site contact person or a night service is available to assist you upon your arrival.

Question 16

What room categories does Hotel Falzeben offer?

Accepted Answer

We offer comfortable single rooms, double rooms, family rooms, and suites in various sizes.

Question 17

Do all rooms have a balcony?

Accepted Answer

Yes, all rooms at Hotel Falzeben have a balcony.

Question 18

Is there Wi-Fi in the hotel?

Accepted Answer

Yes, free Wi-Fi is available throughout the entire hotel.

Question 19

Is there a safe in the room?

Accepted Answer

Yes, all rooms feature a safe for the secure storage of your valuables.

Question 20

Are there family rooms or larger accommodations?

Accepted Answer

Yes, we offer rooms and suites that are specially suited for families and larger groups.

Question 21

How often are the rooms cleaned?

Accepted Answer

The rooms are cleaned daily.

Question 22

When is breakfast served?

Accepted Answer

Breakfast is served daily from 07:15 AM to 10:00 AM.

Question 23

Do you offer half-board?

Accepted Answer

Yes, we offer half-board which includes breakfast and dinner.

Question 24

Are there lunches or snacks available in the hotel?

Accepted Answer

Yes, the restaurant also offers lunch, as well as afternoon snacks, coffee, and cake.

Question 25

Are there vegetarian or vegan dishes?

Accepted Answer

Yes, we offer vegetarian dishes and, upon request, vegan alternatives as well.

Question 26

Are allergies or intolerances accommodated?

Accepted Answer

Yes, please inform us in advance so we can adapt our cooking accordingly.

Question 27

Are there regional specialties?

Accepted Answer

Yes, regional and seasonal cuisine is particularly close to our hearts. Many of our products come directly from South Tyrol. We source our meat and sausage specialties from our family's own in-house butcher shop. This allows our guests to enjoy authentic South Tyrolean specialties with short delivery routes and high quality.

Question 28

Can you eat à la carte at the hotel?

Accepted Answer

Yes, an à la carte selection is also available.

Question 29

Are there special meal offers for children?

Accepted Answer

Yes, a varied breakfast buffet awaits children, as well as child-friendly dishes for lunch and dinner. As part of the Kids-Club, children can also have dinner together.

Question 30

What wellness facilities does Hotel Falzeben offer?

Accepted Answer

The wellness area includes a panoramic indoor & outdoor pool, a children's and baby pool, as well as the "Bergfrieden" sauna landscape featuring various saunas (log cabin, herbal, Finnish sauna, steam bath, rock crystal sauna, textile sauna), infrared loungers, relaxation zones, and a garden area. In addition, there is a Spa area for massages and cosmetic treatments.

Question 31

Is the wellness area included in the price?

Accepted Answer

Yes, the wellness area is included for hotel guests.

Question 32

Are towels and bathrobes provided?

Accepted Answer

Yes, towels and bathrobes are available to you free of charge.

Question 33

Are children allowed in the wellness area?

Accepted Answer

Children are allowed to use the wellness area when accompanied. The sauna landscape is for ages 16 and up. There is a separate children's and baby pool.

Question 34

Are there relaxation zones?

Accepted Answer

Yes, there are various rest and relaxation areas available.

Question 35

Can you book massages or Spa treatments?

Accepted Answer

Yes, massages, cosmetic treatments, and other services can be booked.

Question 36

Are there parking spaces at the hotel?

Accepted Answer

Yes, free parking is available directly at the hotel as well as in the garage.

Question 37

Is there an EV charging station?

Accepted Answer

Yes, the hotel has two charging stations for electric vehicles.

Question 38

Is the hotel accessible by public transport?

Accepted Answer

Yes, the bus stop is located directly in front of the hotel.

Question 39

Is there a ski bus connection?

Accepted Answer

Yes, the ski bus stops directly in front of the hotel. However, thanks to the location right next to the valley station of the Meran 2000 ski and hiking area, guests do not need the ski bus, as the lift is about a one-minute walk away.

Question 40

Are children welcome at Hotel Falzeben?

Accepted Answer

Yes, families with children are warmly welcome here.

Question 41

Are there child discounts?

Accepted Answer

Yes, the following discounts apply in a room with two full-paying adults: 0–3 years: 100% 4–6 years: 75% 7–15 years: 50% from 16 years: 35%

Question 42

What children's play areas are there?

Accepted Answer

There is a large playroom, a teen club, a table tennis room, a children's pool with a slide, a baby pool, a playground, a trampoline, and a climbing wall.

Question 43

Is there childcare or entertainment?

Accepted Answer

Yes, daily children's entertainment (from 3 years old) is available from 6:00 PM to 9:00 PM. During the "Hansel & Gretel Weeks", there is additional afternoon care with activities such as an exciting treasure hunt.

Question 44

Is there equipment for families?

Accepted Answer

Yes, we provide high chairs, baby cots, baby carrier backpacks, strollers, kettles, and bottle warmers free of charge.

Question 45

Are baby cots available?

Accepted Answer

Yes, baby cots are available upon request.

Question 46

Are pets allowed?

Accepted Answer

Yes, pets are allowed on request and for a surcharge.

Question 47

How much does a dog cost at Hotel Falzeben?

Accepted Answer

The price is € 17.00 per day (excluding food).

Question 48

Is my dog allowed in the restaurant?

Accepted Answer

Dogs are not allowed in the dining room or on the sunbathing lawn. However, dogs may accompany you at your table in the restaurant area upon prior arrangement.

Question 49

What are the cancellation policies?

Accepted Answer

The cancellation policies differ between the summer and winter seasons, as well as the period of cancellation prior to arrival. The currently valid conditions are transparently displayed at the time of booking and can also be viewed on our website in the "Good to know" section under "Cancellation conditions and travel cancellation insurance".

Question 50

Is there travel cancellation insurance?

Accepted Answer

Yes, we recommend taking out travel cancellation insurance before starting your trip. You can conveniently purchase this via our website or under this link .

Question 51

Is there a local tax?

Accepted Answer

Yes, there is a local tax of € 3.10 per person/night for guests aged 14 and over (subject to change).

Question 52

Where is Hotel Falzeben located?

Accepted Answer

The hotel is located in Hafling in South Tyrol, right at the Meran 2000 ski and hiking area, approx. 20 minutes from Meran.

Question 53

How far is the hotel from the Meran 2000 ski area?

Accepted Answer

The cable car to the Meran 2000 ski and hiking area is only about a 1-minute walk from the hotel.

Question 54

How far is the hotel from the Meran 2000 hiking area?

Accepted Answer

The Meran 2000 hiking area and the cable car are located directly next to the hotel and can be reached in about a 1-minute walk.

Question 55

How far is Hotel Falzeben from the Meran 2000 cable car?

Accepted Answer

The cable car to the Meran 2000 ski and hiking area is located right next to Hotel Falzeben and is about a one-minute walk away. Thanks to this special location, you can easily reach the lifts on foot – both in summer and in winter.

Question 56

Can you book a Day Spa at the hotel?

Accepted Answer

Yes, there are Day-Spa offers with use of the wellness area and optional breakfast or other services.

Question 57

What is included in the price at Hotel Falzeben?

Accepted Answer

Half-board, use of the wellness area, the weekly program, the Südtirol Guest Pass, free Wi-Fi, free parking, and the use of all hotel facilities. In addition, a warm and welcoming service from the host family and the Falzeben team awaits you.

Question 58

What does the weekly program include?

Accepted Answer

The weekly program includes a varied selection of activities such as guided hikes, torchlight hikes, Kneipp or sunrise hikes, tastings, as well as various sports and relaxation offers like Pilates or water aerobics. In winter, snowshoe hikes, cookie baking classes, and torchlight descents on skis also await you. Furthermore, depending on the season and availability, there may be additional activities and program items.

Question 59

Is the Südtirol Guest Pass included?

Accepted Answer

Yes, the Südtirol Guest Pass is included in the price.

Question 60

What does the Südtirol Guest Pass include?

Accepted Answer

The Südtirol Guest Pass includes the free use of all public transportation throughout South Tyrol during your stay. Mountain railways and cable cars, such as Meran 2000, are not included as they are separate transport facilities.

Question 61

Are there bicycles or e-bikes?

Accepted Answer

Yes, mountain bikes are available free of charge, e-bikes for a fee.

Question 62

Is there a ski cellar and a bicycle cellar?

Accepted Answer

Yes, a ski cellar and a bicycle cellar are available for our guests in the hotel.

Question 63

Are there ski rentals or ski schools nearby?

Accepted Answer

Yes, right next to the hotel at the Meran 2000 valley station, there are both ski rentals and ski schools on-site.

Frequently Asked Questions

General

Arrival & Check-in

Rooms & Amenities

Gastronomy

Wellness & Spa

Parking & Mobility

Family & Children

Pets

Cancellation & Legal Information

Location & Surroundings

Services & Inclusive Offers